When you search Business Hub and your business is not there, what you can do next depends on the kind of business. An eligible online business may see an option to add it. A local store or restaurant currently cannot.
Can you add a business that is not listed?
If you run an eligible online business, you may see an option to add it. OpenAI says local stores and restaurants can currently claim only an existing U.S. listing, so for them there is nothing to add yet.
What does Contact support mean on a listing?
It means the listing is locked. You select Contact support to request help with access. For brands on a managed claim process, individual location profiles stay locked by default and the route goes through the brand's OpenAI account contact.
Are you searching for the right name?
Search by the name customers know, then by the legal name. Businesses often appear under a trading name, an old name, or a name with the city attached. We run those searches with you before concluding the listing is missing.
What is worth doing while you wait?
Fix the things you control. Make your website state your name, address, phone, hours, and services clearly and consistently with your other listings. OpenAI notes that ChatGPT may also use other sources when answering questions about a business, and your website is the one you own.
Where these facts come from. Platform details were checked against OpenAI's help article, Setting up your business on ChatGPT, on November 11, 2026. The product is in beta and the rules change.
Hi Dev is an independent software studio. We are not affiliated with, endorsed by, or part of OpenAI. Eligibility, verification, and approval are decided by OpenAI.