OpenAI's instruction for a claim invitation is brief: open the personal link in your email and sign in with the email address that received it. The link is personal to that address.
Can you forward the invitation to a colleague?
No. OpenAI says not to forward a personal claim invitation to give someone access. If a colleague or an agency should manage the business, the admin who claimed it adds them in Business Hub afterwards, each person on their own ChatGPT account.
What if the invitation went to the wrong person?
Decide who should hold the business first. If the address that received the invitation belongs to someone who should not be the admin, sort that out before anyone clicks, because invitations and access can depend on the account used to claim.
How do you know the email is real?
This is our advice, not OpenAI's wording: do not enter a password on a page you reached from an email unless you are sure of it. You can ignore the link and go the normal way instead. Sign in to ChatGPT yourself, open Business Hub from the sidebar, and search for your business by name.
What happens after you accept?
You still verify your connection to the business and wait for OpenAI's decision, and you still complete identity verification with Persona before you can publish changes or view insights.
Where these facts come from. Platform details were checked against OpenAI's help article, Setting up your business on ChatGPT, on November 11, 2026. The product is in beta and the rules change.
Hi Dev is an independent software studio. We are not affiliated with, endorsed by, or part of OpenAI. Eligibility, verification, and approval are decided by OpenAI.